Frequently Asked Questions
Below is a list of frequently asked questions that we hear most often from our customers. These questions include information about delivery, shipping, ingredients, payment, price, etc.
How Far In Advance Should I Order?
48 hrs. in advance is appreciated for our regular flavors. Special orders require a week. If you need something quick, then we suggest a mix of all available flavors. There is a $5 same day delivery fee. The same day fee would be in addition to your existing delivery. For example: You need a rush order to be delivered to Summerfield, then your delivery fee would be $20 instead of $15
Do You Deliver? How Much Is Delivery?
32162 - $5.00 (between CR466- CR466A)
32162 - $7.00 (North of CR466)
32159, 32163 - $9.00
32163 south of SR44 - $14.00
Fruitland Park and Wildwood (outside of The Villages), Summerfield, Oxford - $16.00
Other deliveries are subject to a custom price
Same day deliveries - additional $7.00 (orders placed before 12pm)
Same day deliveries - additional $12.00 (orders placed after 12pm)
Do You Make Cut Out Decorated Sugar Cookies?
No, we do not, but our cookies are good old-fashioned from scratch and hand stirred like Grandma used to bake.
Do You Ship?
YES! We can ship a baker’s dozen, two dozen gift box, and now we offer gift boxes of our sweet breads. You can choose either one, two, or three flavors. Each item has a flat rate shipping charge of only $5.95 + sales tax. Even If you are local or will be in the area, you may purchase our gift boxes to ship yourself if you prefer. Each cookie is individually wrapped for freshness and placed in a special shipping box for the least amount of movement in the box to withstand the shipping process.
What Payment Methods Do You Accept?
Cash, all major credit cards, PayPal, Venmo, and local checks.
Do You Deliver Trays For Events?
Yes, we will deliver to your establishment of choice in our local area. We offer a Baker's dz, a two dozen box, a medium tray (3 dz), a large tray (4 dz), and an Extra Large tray (5 dz).
How Do I Pay If I’m Out Of State?
For local delivery orders:
We will send you an invoice via text or email, and you can use your credit card to pay right thru your email. If you would rather not, then we also offer a PayPal invoice and Venmo options.
For shipping orders:
Just add to cart and either use your credit card or PayPal.
Orders cannot be processed without full payment.
If I Place A Large Order Is Full Payment Due?
Yes. We require payment in full before we can process your order.
Am I Able To Stop In And Buy Cookies?
Unfortunately not, we are not a storefront. You may call, text, email or use our website to place an order. You may also buy in person from Brown's Country Market located at 13940 US-301 N, Oxford, FL. They carry our entire product line. We deliver to Brown's every Monday and Thursday. The Cookie of the Week is delivered on Thursdays. Get them before they sell out!
How Much Are Your Cookies?
They start at $15.00 for a baker’s dozen. Then, we have a two-dozen box which is $25. We also have a medium tray for $36, a large tray for $47.50 and an extra-large tray for $59. These prices do not reflect our shipped gift boxes.
Why Are Your Prices Higher Than The Grocery Store Bakeries?
Our prices showcase homemade, from scratch, hand-stirred cookies. Our high-quality recipes are custom created and are all original. We also do not use any preservatives in our treats, and we use only real butter.
Do You Bake Sugar-free, Gluten Free, Dairy-free Or Egg-free Cookies?"
We have sugar-free chocolate chip baked with brown stevia, white stevia and sugar-free chocolate chips.
We bake macaroons which are naturally gluten-free. The Chocolate Coconut Cluster is a recent addition to our menu. The following flavors are egg-free: Mexican Wedding and Glazed Golden Apple.
We are working on more gluten free recipes, as well as dairy-free!