Frequently asked questions
How far in advance should I order?
48 hrs. in advance is appreciated for our regular flavors. Special orders require a week. If you need something quick, then we suggest a mix of all available flavors. There is a $5 same day delivery fee. The same day fee would be in addition to your existing delivery. For example: You need a rush order to be delivered to Summerfield, then your delivery fee would be $15 instead of $10.
Do you deliver? How much is delivery?
Yes! We deliver free to zip code 32162. There is a $5.00 delivery charge to zip codes 32159 & 32163. There is a $10.00 delivery charge to Wildwood, Summerfield, Fruitland Park and The Villages south of 44.
Do you make cut out decorated sugar cookies?
No, we do not, but our cookies are good old-fashioned from scratch and hand stirred like Grandma used to bake.
Do you ship?
YES! We can ship a baker’s dozen, two dozen gift box, and now we offer gift boxes of our sweet breads. You can choose either one, two, or three flavors. Each item has free shipping + sales tax. Even If you are local or will be in the area, you may purchase our gift boxes to ship yourself if you prefer. Each cookie is individually wrapped for freshness and placed in a special shipping box for the least amount of movement in the box to withstand the shipping process.
What payment methods do you accept?
Cash, all major credit cards, PayPal, Venmo, and local checks
Do you deliver trays for events?
Yes, we will deliver to your establishment of choice in our local area
How do I pay if I’m out of state?
For local delivery orders:
We will send you an invoice via email and you can use your credit card to pay right thru your email. If you would rather not, then we also offer PayPal and Venmo options.
For shipping orders:
Just add to cart and either use your credit card or PayPal.
Orders cannot be processed without payment.
If I place a large order is full payment due?
You may pay in full or place a 50% deposit depending on the size of the order. If the order is not picked up on the designated day or if you have not arranged for delivery, then we will have to try to sell your item(s) and your deposit will not be refunded.
Am I able to stop in and buy cookies?
Unfortunately not, we are not a storefront. You may call, text, email or use our website to place an order. You may also buy in person from Brown's Country Market on US 301 in Oxford, FL. They carry our entire product line. We deliver every Thursday, and that shipment has the new cookie of the week! Get them before they sell out!
How much are your cookies?
They start at $12.00 for a baker’s dozen. Then we have a two dozen box which is $22. We also have a medium tray for $32, a large tray for $43 and an extra-large tray for $54. These prices do not reflect our shipped gift boxes.
Why are your prices higher than the grocery store bakeries?
Our prices showcase homemade, from scratch, hand-stirred cookies. Our high quality recipes are custom created and are all original.
Do you bake sugar-free, gluten free, dairy-free or egg-free cookies?
We have sugar-free chocolate chip baked with brown stevia, white stevia and sugar-free chocolate chips.
We bake macaroons which are gluten-free. The Chocolate Coconut Cluster is a recent addition to our menu. The following flavors are egg-free: Mexican Wedding and Glazed Golden Apple.
We are working on more gluten free recipes, as well as dairy-free!
Do you have a Cookie of the Month Club?
Why YES, we do! you can find all the details here.